Avaya Agile Communication Environment™ software dramatically simplifies and accelerates the process of integrating multi-vendor systems with business applications. It allows businesses to streamline collaboration, CRM, and other people-dependent processes using their existing communications environments.
Companies can realize the benefits of Avaya ACE™ immediately through packaged applications that offer fast implementation and high ROI. Some applications reduce communications costs and increase productivity for office-based or mobile users. Others reduce downtime by improving team responsiveness during critical events.
Avaya ACE also provides toolkits that can speed development of custom applications up to 80%. They are open to IT and business application developers and include pre-written adapters for many communications systems.
Avaya ACE™ Hot Desking provides a Web interface for users to manage their various phone and video devices. The Web interface may be used to set the call forwarding status of a worker's desk phone or to register another device as a temporary hot desk phone. It integrates with Avaya or non-Avaya communications environments to facilitate flexible working.
This application can reduce corporate mobile phone costs significantly by integrating BlackBerry® smartphones with a company's communications environment. It instructs a company's PBX environment, whether it's from Avaya or another vendor, to use the enterprise voice network instead of the mobile network for outbound smartphone calls.
This component accelerates responsiveness to critical events, reducing business downtime. When an event occurs, Event Response Manager can automatically notify the right people and connect them into a conference call within seconds. These participants can include named team members as well as dynamically assigned employees.
Avaya ACE integrates existing PBX systems (from Avaya or other vendors) with Microsoft Office Communications Server (OCS). This allows workers to use their desk phones or preferred devices to click-to-call and to see telephony presence from within OCS. Avaya ACE acts as the single connection point to alleviate PBX upgrades and simplify PBX integration.
Avaya ACE integrates existing multi-vendor telephony and video systems with IBM Lotus Sametime. This allows workers to use their desk phones or preferred devices to click-to-call and to see telephony presence from within Sametime. Avaya ACE acts as the single connection point to alleviate PBX upgrades and simplify PBX integration.
With this software, workers can click to call telephone numbers or email addresses from web pages using their office phone or other devices. They click on the contact information and Avaya ACE interfaces with PBX, whether from Avaya or another vendor, to set up the call. Microsoft OCS is not required, but when added it extends presence and click-to-IM capabilities.
This toolkit consists of web services APIs and adapters for control of Avaya Aura™, Avaya Communication Server 1000, and systems from Cisco, Microsoft, and other vendors. They allow IT developers to build applications in days that would otherwise take telecommunication specialists weeks or months to create.
These APIs allow administrators or employees to send recorded messages to large groups, or to drop personalized messages into telephone conversations. Typically, these tools integrate single- or multi-vendor PBX systems with CRM applications to provide click-to-dial, automated recording, and notification features.