This family of communications applications and collaboration tools delivers the benefits of unified communications to end users on a variety of platforms, including desktop and laptop computers, mobile devices, and dedicated IP deskphones, as well as Avaya communications platforms.
For businesses running Avaya Aura™, Avaya one-X® products give end users simple, intuitive access to everyday communication applications and collaboration tools, using industry standards like SIP or H.323.
For businesses using Avaya Communication Server 1000 or Communication Server 2100, Avaya provides a range of headsets, softphones and clients for PCs and mobile devices.
Avaya one-X Agent gives contact center agents the tools they need to be more productive, whether they're working in a headquarters location, in a branch office or home office. One-touch access to functions like conference, transfer, and supervisor assist helps agents to manage both communications and agent tasks, enabling them to be more responsive and collaborative. Contact center agents can pre-record their greetings, assuring that customers are addressed as if it were the first call of the day.
This software product is an ideal choice for power users like executives and administrative assistants who communicate frequently, managing multiple calls and ad-hoc conferencing. It provides access to Communication Manager features including softphone capabilities and ad hoc audio and video conferencing. Users can click to initiate emails and instant messages from one-X Communicator via IBM Lotus Notes, Microsoft Outlook, or Microsoft Office Communicator. When integrated with the one-X Portal server, one-X Communicator offers presence, visual voice mail, management of audio conference calls, and 24x7 call logs. Avaya one-X Communicator can be used with an office deskphone as well as by mobile or remote workers.
This line of desktop telephones offers a wide range of models for casual users, administrators, professionals�for anyone who needs dependable, always-on equipment and productivity enhancing features. The phones are available with high-fidelity audio and intuitive user interfaces including voice recognition-based dialing. The phones are highly modular with add-ons that let you grow your communications system at your own pace.
The Avaya one-X Mobile line of software clients offers full integration with enterprise applications like visual voicemail, corporate directory, VIP lists, and call logs. Users can initiate business calls through Avaya Aura™ Communication Manager, maintaining their enterprise identity and reducing long distance charges. Clients support RIM BlackBerry, Palm, Symbian, Windows Mobile, Java and iPhone platforms. Avaya one-X Mobile is also available for our small business IP Office product and in a Lite edition that provides an intuitive interface for Extension to Cellular features on the iPhone.
This Web-based client provides a simple, consistent interface to critical applications, giving users control of telephony, conferencing, messaging, presence, and more. It complements the office deskphone and supports mobile and remote workers from any location. Since one-X Portal can be used from any Internet connection, it can play an important role in business continuity planning. It is also available as part of the IP Office solution for small business.
Designed to recognize and carry out spoken commands, Avaya one-X Speech lets your mobile, remote, and office workers access critical communications tools and information over any telephone, 24 hours a day. It provides voice-activated access from any phone to email, voicemail, calendar, personal and enterprise directories, calling, and conferencing. Users can set personal contact rules, allowing them to work even more efficiently.
Avaya headsets include our Mobile USB Headset Adapter, Mobile USB Headset Adapter Kit, Enhanced USB Desktop Adapter and Enhanced USB Desktop Adapter Kit.
The 2050 IP Softphone transforms Windows PCs into full-featured platforms, offering real-time, feature-rich voice communications and support for data communications. It can be used as a primary phone or as a supplement to the deskphone, at the office, at home, or on the road. To start communicating, users load the software and plug an Avaya-approved headset or handset into the USB audio adapter port.
Available as a standalone client or as a web interface, this fixed mobile convergence solution extends enterprise-based communications services to mobile professionals anytime, anywhere. The 3100 Mobile Communicator reduces mobile connection costs and provides a consistent set of features from any location. It supports a range of popular smartphones, both cellular and WiFi. The WebUI can be accessed from any browser-equipped mobile device.
Avaya Unified Conferencing enables real-time employee collaboration anytime, anywhere. Avaya offers configurations for businesses of every size, delivering capabilities like audio conferencing (with up to 4,000 participants), web conferencing, document-based collaboration, sharing of desktops and applications, and video.
Unified Conferencing is easily deployed on premise for audio only, or as a combination of audio, video, and web conferencing across the entire business. By eliminating the fees associated with external conferencing, Unified Conferencing helps companies cut costs and realize a rapid ROI.
This advanced web and voice conferencing package delivers enterprise-class collaboration capabilities, like reservation-less, scheduled meet-me, and online conferencing. This open, standards-based solution can be easily integrated with your existing conferencing solutions, infrastructure, and business applications. Meeting Exchange offers a variety of user and administrative features, as well as deployment options for environments ranging from basic TDM to pure IP-based.
This browser-based collaboration application lets businesses hold productive online conferences and work sessions, with capabilities like PowerPoint "push," document annotation, streaming video, white boarding, text chat, and polling with instant tabulation. Participants can share desktops and applications, allowing them to upload and view documents and annotate them real-time. It can be combined with Avaya audio conferencing components to provide a complete collaboration solution.
Designed for single- or multi-site enterprises, this powerful standards-based, IP unified messaging platform provides features like call answering, voice messaging, and speech capabilities.
Unified Messaging comprises three products: Avaya Modular Messaging, Avaya CallPilot™, and Avaya Hospitality Messaging Server�each supporting specific business and end user needs.
Modular Messaging keeps messages accessible anytime, anywhere from a wide array of devices including phones, fax machines, and PCs. This flexibility enhances employee productivity, helping to improve customer satisfaction, lower costs, and drive revenue.
CallPilot provides voice/fax messaging and integrated unified messaging capabilities through the user's familiar desktop e-mail environment. It also offers Web-based unified messaging and personal mailbox management through My CallPilot.
This flexible messaging solution integrates seamlessly with the Property Management System, providing advanced administrative functions to keep operations running smoothly. It can scale from the smallest property type to the largest mega resort and is available for global deployment.
The Avaya line of media and communications servers delivers the full power of our Avaya Aura™ software to large and midsize businesses. Our open-standards approach lets third-party video hardware and applications interoperate with Avaya unified communications and contact center products and solutions.
Users can place a voice call with Avaya one-X® Communicator and IP Softphone and then dynamically add video with the click of a button.
Office and Conference Room Video
Employees can conduct high-productivity multi-location group meetings with a voice-and-video call using an Avaya-enabled Polycom® HDX Telepresence, VSX, or V series system.
By leveraging Avaya Meeting Exchange Video or an Avaya-enabled Polycom RMX or MGC Multipoint Control Units (MCU), businesses can deploy voice and video conferencing in multiple locations.
Contact Center Applications
Avaya helps businesses stay closer to their clients by supplementing contact center voice, IVR, email and text communication with video. Contact center agents can take calls from different sources outside the enterprise, including video phones, Web, kiosks, or cell phones.