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Self Service

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Dialog DesignerDialog Designer

Dialog Designer is a Java integrated self-service development environment, based on the Eclipse open-source framework. It allows businesses to quickly and easily create speech, touch-tone, voice, and video self-service applications. The visual interface eliminates the need for explicit coding�call flows and speech grammars can be represented as graphical objects, which can be dragged and dropped into place, facilitating rapid prototyping.

Dialog Designer offers self-service development tools for every stage of the application lifecycle, including design, integration, simulation, debugging, scripting, and deployment. It leverages existing Web server environments, so businesses can get more value from their services, database assets, application development tools and other investments. Available for just the cost of media, it is licensed as part of the Avaya Voice Portal and Interactive Response software packages.

Interactive ResponseInteractive Response

Interactive Response allows businesses to automate telephone transactions, delivering enhanced service at lower costs. This interactive voice response system can answer incoming calls, ask questions, and provide information using both synthesized and pre-recorded speech; and it takes input via spoken word, touch tones, dial pulse, or TDD (Telecommunications Device for the Deaf). It can be used:

  • In a stand-alone configuration, connected to a public switched telephone network either directly, or from behind an on-premises switch.
  • Within a contact center, to provide seamless integration from self-service to assisted service
  • With an outbound dialer to provide automated alerts and notifications.
  • With proprietary, open-standard, and custom applications.
  • With TDM- and VoIP-based switches.
  • As the VoiceXML browser for a VoiceXML-2.1-compliant application.

Media Processing ServerMedia Processing Server

Media Processing Server 500 is the ideal self-service solution for medium-sized enterprises and small service providers. This full-featured, competitively priced solution offers support for advanced speech, VoiceXML, and Session Initiation Protocol.

Our packages and native interfaces enable MPS 500 to seamlessly integrate with numerous CTI applications for fast, intelligent call routing.

Media Processing Server 1000 is a self-service solution for designed for carriers, enterprise and hosted service providers. Ideal for mission-critical installations requiring continuous availability and high transaction throughput, it provides automated transaction handling and application-controlled call handling. These capabilities are uniquely combined in an integrated, non-blocking system. The Media Processing Server 1000 supports comprehensive networking and data communication.


VoiceXML allows a user to interact with the Internet through voice-recognition technology.


CCXML is an XML-based language designed to provide telephony call control support for VoiceXML and other dialogue systems.

Multi-Vendor Platform

MPS supports OEM servers from several vendors such as Oracle (Sun), IBM, and HP, and also embraces multiple 3rd party speech vendors such as Nuance and Loquendo as well as several regional speech vendors via an open MRCP interface.

Open APIs

Open APIs enable computer applications to communicate with one another over standard interfaces using agreed upon methods.

Service Creation Environment (SCE)

Service Creation Environment is a full life cycle graphical development tool for designing, implementing, testing and documenting VoiceXML and CCXML applications.

Voice PortalVoice Portal

Voice Portal is an open standards based platform for automating inbound and outbound voice and video customer care. Offering industry-leading reliability and scalability, the voice self service application comes with robust management and reporting features, to help reduce costs and simplify operations.

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