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Citi-Tel Support

Citi-Tel is committed to our customers' voice, data, video and cabling needs by providing our customers with unequaled support.

Frequently Asked Questions

My message light keeps blinking... how do I get it to stop blinking?
Leave the handset in the cradle and press Intercom #409.

How do I record my greeting?
If the message waiting light is blinking > press the message waiting button and follow prompts > enter the password > follow the tutorial.
If the message waiting light is not blinking > press intercom > enter the pilot (usually 50, 100 or 850) > enter the voice mail extension > enter the password > follow the tutorial.

How do I check my messages?
If your message waiting light is blinking > press intercom > enter the voice mail extension > enter the password.
If the message waiting light is not blinking > press intercom > enter the pilot (50, 100 or 850) > enter the voice mail extension > enter the password.

How do I access my voice mail from outside the office?
Once you hear the main greeting come on press (*) > enter the voice mail extension > enter the password.

How do I make conference calls?
Dial the first number (wait for them to answer) > press the cnf/trn button > dial 9 and the rest of the 2nd phone number > after the second party has answered press the cnf/trn button to connects the calls.

How do I call forward my extension?
Press intercom #6011 > enter the extension or 9 + phone number or mailbox number.

How do I cancel call forward?
Press intercom #6051 > hang up.

How do I store company speed dials?
Press intercom #66 > enter the speed dial code (100-999) > enter the phone number (9-1 and the rest of the number) > press # to save.

How do I store personal speed dials?
Press intercom #66 > enter the speed dial code (0- 99) > enter the phone number (9-1 and the rest of the number) > press # to save.

How do I transfer a call directly to voice mail?
Press cnf/trn > press #407 > enter the extension or mailbox number > press #.

How do I adjust the volume?
Ringer – Hold the volume button up or down while your phone is idle.
Speaker – Press the speaker button up or down.
Headset – Pick up the handset and hold the volume button up or down.

Time Change Documentation

Toshiba CIX/CTX Documentation